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Terms and Conditions

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Terms and Conditions

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1. Services and Products:

  • AUTOPRO GROUP LTD (Company number 12343272) operating under the name DIRECT-EBIKES, provides e-bikes and related parts through the website DIRECT-EBIKES.COM

Customer Service Email: Info@Direct-Ebikes.com

2. User Obligations:

  • Users have no specific obligations or restrictions. However, they are expected to adhere to applicable laws and regulations.

3. Payments:

  • Payments for products are processed securely through payment processor.

4. Subscription/Membership Services:

  • DIRECT-EBIKES does not offer subscription or membership services at this time.

5. User-Generated Content:

  • There is no specific policy on user-generated content.

6. Dispute Resolution:

  • Any disputes or conflicts will be handled amicably between the parties involved.

 

Privacy Policy:

1. Personal Information:

  • We collect personal information, including shipping details, solely for the purpose of fulfilling orders.

2. Information Usage:

  • Collected information is used exclusively to process and ship products to users.

3. Information Sharing:

  • We do not share user information with third parties.

4. Security Measures:

  • User information is deleted after 30 days to maintain privacy.

5. Cookies:

  • We do not use cookies or similar technologies.

 

Returns Conditions:

1. Return Policy:

  • Users may return products within 14 days in the original packaging and sellable condition. A 20% restocking fee applies, and the buyer is responsible for return shipping.

2. Refund Process:

  • Refunds will be processed within 5 working days through the buyer’s original payment method, provided goods are returned and conditions met.

3. Non-Refundable Products/Services:

  • All products and services are eligible for a refund within the specified return policy.

4. Return Shipping Costs:

  • The buyer covers the cost of return shipping.

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